Customer Support Experience: Vivitar
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August 3rd, 2010 Permalink
In December of ’09, I got a Vivitar DF-383 flash. About 6 months later, it died.
Fortunately for me I had the original invoice from B&H, and Vivitar has a 1-year warranty. The experience of calling these guys up was surprisingly relaxed – there’s no RMA number you get, no tracking info, for that matter, there’s really no authorization process to speak of. I could have skipped the call and just sent them the flash along with a little note saying “its broken – the zoom clicks and it stops at 28mm” and that’d have been fine.
Yesterday I got my box back from Vivitar with a brand new DF-383 inside, for Canon, no less. It’d have been charming if they sent a Nikon flash. While their support seems a bit minimalist, I can’t fault those guys for a decidedly no-hassle experience. The real test will be if the new unit lasts more than 6 months.
I just crossed the 10k photo mark in my main Lightroom catalog. The breakdown is roughly 3,200 “old” photos - these include random scans of old prints and pictures from my first digital camera (a 3MP Olympus from 2001) – and around 6800 pictures I’ve kept since November 2008 when I got my Rebel XSi.
